We updated the Dialmantra Privacy Policy on March 10, 2022
The terms "You," "Your," and "Yours" is referring to the customer who visits our website in this Privacy Policy ("Policy"). Dialmantra or Collaberus Technologies Pvt Ltd are referred to as "We," "Us," or "Our" (or Collaberus Technologies or Collaberus). This policy shall govern the processing of any personal data collected by Us about Your use of Dialmantra App or https://www.dialmantra.in ("Our Site") and Dialmantra's cloud-based telephony services ("Our Services") which the Customer subscribed to under the Terms of Services.
We understand how important your privacy is to you, and how much care you take in how your information is used and shared online. We respect and value Your privacy and will only collect and use information in ways that are Our obligations under the law and useful to You and in a manner consistent with your rights. Please read this Privacy Notice carefully. You agree that you have read and understand this Privacy Policy before you use and/or access our Websites, Apps, and Services. Contact us at contact@dialmantra.in with any questions regarding this Privacy Policy, the practices of this site, or your dealings with this site.
When You use Our website and related services, We collect Personal Information as part of our usual business procedure. This policy outlines how We gather and use Personal Information, as well as Your rights in relation to that information.
Your use of Our Site is covered by this Privacy Policy and does not extend to any websites that You access through links from Our Site (whether We provide those links or whether they are shared by other users). It is your responsibility to check the privacy policies of any websites or services other than Ours to determine how Your data is collected, stored or used before providing any information to them.
"Personal Identifiable Information," or PII, is any information that may be used to identify a person, such as their first and last names, home or other physical address, email address, phone number, or any other contact information, whether at work or at home. Please be aware that when you use our website or services, we may collect the following personally identifying information about you: Name, business/company name, contact information like email addresses and phone numbers, and demographic data like country, postcode, IP address (automatically collected), web browser type and version (automatically collected), operating system (automatically collected) and SMS messages.
Dialmantra may ask for permission to access your contacts while using Our services. When You try to call or text your phone contacts directly from the Dialmantra App, for example, it will ask for permission to access Your phone contacts. Furthermore, We may store certain Personal Information from Your usage of our Services, such as Usage Data and Subscription Data.
We may collect personal information from or about you in a variety of ways :
We will only use Your Personal Information Information for the purposes indicated in this Privacy Policy, and We will only Process your Personal Information if We have a legal basis to do so. Your Personal Information might be used by Us for the following:
Whenever we collect personal information from you in connection with offering our Website, Apps, or Services, the legal basis that we use will depend on the type of personal information collected and the context in which it is collected.
The personal information we collect from you is usually necessary to perform a contract with you (i.e. to provide the Services), or is necessary for our legitimate interests, which are not overridden by your fundamental rights and freedoms or your data protection interests. We may also be required by law to collect certain personal information (such as Service Usage Data), or we may have your consent to process your information. Similarly, we collect and use your personal information in reliance on our or a third party's legitimate interests or other specific circumstances.
You have the right to withdraw your consent to process your Personal Information. Please Contact Us at contact@dialmantra.in if you have any queries or require additional information about the legal basis on which We acquire and use your Personal Information.
We consider Your Personal Information to be a vital part of our relationship with You. Please note, however, that we may share your Personally Identifiable Information with other third parties without notifying you in certain circumstances, as detailed below:
Your Personal Information may be shared with other companies in Our group. Our subsidiaries AND/OR Our holding company and its subsidiaries are included.
We may enter into agreements with Business partners, contractors, vendors, and third parties to provide you with products and services on Our behalf. These may include billing and payment processing, as well as aspects of our website/application that are reliant on third-party service providers. Third parties may need access to any or all of your Personal Information in some instances to:
We may accumulate statistics about how people use Our Site, such as traffic trends, user numbers, and other data. We will make certain that the data does not contain any personally identifiable information. This information allows us to better understand your needs so that we can give you with the best resources in our system and reduce downtime.
In certain circumstances, such as when We are involved in legal proceedings or complying with the requirements of legislation, a court order, or a governmental authority, In order to defend, protect or prosecute our rights, interests, or property, or the property of third parties, or to prevent or investigate wrongdoing on the Website, Apps, or our Services; We may be legally obligated to divulge certain data stored by Us, which may include your Personal Information. We do not need any further permission from you to share your data in these instances, and we will comply with any legally enforceable request made of Us.
If We merge with or are bought by another company, We may share your Personal Information with them. Your information will almost certainly be one of the assets transferred in this situation.
Dialmantra keeps the Personal Information it collects if it has a valid business reason to keep it, such as for litigation/defence purposes, or to comply with our legal requirements, for keeping accurate financial and other records, resolving disputes, and enforcing our agreements. We shall either delete or aggregate your Personal Information if it is not required to keep them for the purposes stated herein. If this is not practicable, we will securely retain your Personal Information and isolate it from further processing until it is possible to delete it.
Your Personal Information and files, including backups, are stored on Our servers and the servers of firms We engage to provide Us with services. Because the firms We contract to help Us run our business may be based in different countries across the world, Your Personal Information may be transferred over national borders.
All data transfer/communication between Us or Our third-party providers' servers is encrypted using industry-standard encryption techniques.
Keeping your Personal Information secure is important to us. The security of the personal information we collect and process through our Websites, Apps, and Services cannot be guaranteed. However, we have taken certain measures and utilise appropriate technical methods, generally accepted industry standards to reduce the risk of your personal information being lost, misused, accessed, disclosed, altered or destroyed by unauthorized parties. In addition, Dialmantra does not control or have any responsibility for the security or privacy policies or practices of other websites on the Internet you might visit, interact with, or from which you might buy products or services, even if they have links to our Website. The safeguards we employ are meant to ensure a level of security commensurate with the risk of processing your personal data.
If you have any concerns about the security of your Personal Information, please Contact Us at contact@dialmantra.in.
Regardless of the security steps We take, it is important to remember that data transfer over the internet is not always safe, and you should take appropriate precautions while sending data to Us over the internet.
For legal, tax or regulatory purposes, or for other legitimate and lawful business purposes, we retain or delete your personal information for no longer than necessary to fulfill the purposes for which it was originally collected.
The criteria used to determine our retention periods include:
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Data Erasure: You can request that we erase some or all of your personal data from our systems by contacting us at contact@dialmantra.in or You can also delete some of this information directly by logging into your account.
Consent Withdrawal: You have the right to change your mind at any time if you have consented to us using personal data for a specific purpose. In such case, the decision will not affect processing of your personal information that has already taken place, or processing of your personal information carried out based on lawful processing grounds other than consent. In the event that you withdraw your consent, access to the Services may be restricted or suspended, or your accounts may be terminated, according to the situation. We may still use your information when you withdraw your consent, but we do so in the interest of the business, or if we have a different legal basis (e.g. to fulfill a contract with you).
We understand the significance of children's safety and privacy. Our app/website is a commercial tool that should not be used by children. As a result, we do not intentionally solicit or collect personally identifiable information from children under the age of 18 (Eighteen). If a parent or guardian learns that his or her child under the age of 18 (Eighteen) has provided Us with Personal Information, the parent or guardian should Contact Us at contact@dialmantra.in
While You browse or use Our site, We may set some cookie on your device. Please have a look at Our Cookie Policy for more information.
We reserve the right to make changes to this Privacy Policy as We think necessary or as required by law. Your continued use of Our Services following any modifications or updates to this Privacy Policy signifies your acceptance of the amended Privacy Policy's contents. We encourage that you visit this website on a frequent basis to stay informed.
Please contact Us by email at contact@dialmantra.in if You have any queries concerning Our Site or this Privacy Policy. Or you can write to us at:
Collaberus Technologies Pvt Ltd